Refund and Returns Policy

Overview

At Karakoram Organics, customer satisfaction is important and we want you to feel confident when purchasing our products. However, because we work with consumable wellness products, our policy has some specific conditions.

Our standard refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.

To be eligible for a return:

• The item must be unused, unopened, and in the same condition that you received it.
• The item must be in its original packaging with all seals and labels intact.
• You must provide a valid receipt or proof of purchase (order confirmation email or invoice).

Please do not send your purchase back to any manufacturer; all returns must be handled directly through Karakoram Organics.

Non‑returnable items

Due to hygiene, safety, and product‑integrity reasons, we cannot accept returns of:

• Opened or used supplements and wellness products (including shilajit resins, drops, and gummies).
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item returned more than 30 days after delivery.
• Gift cards and other digital or downloadable products (if any).

We reserve the right to refuse a return if it does not meet the conditions above.

Partial refunds

In some limited cases, we may offer a partial refund (or store credit), for example:

• Products returned with minor packaging damage that occurred after delivery.
• Items received in a condition that is not resalable but still due to our error or courier damage (assessed case by case, with photos).

Refunds

Once your return is received and inspected, we will notify you by email that we have received your returned item and whether your refund has been approved or rejected.

• If approved, your refund will be processed to your original method of payment (or as store credit, if agreed) within a certain number of business days.
• Processing times may vary depending on your bank, payment gateway, or card issuer.

Late or missing refunds

If you have not received your refund yet, please:

1. Check your bank account or payment app again.
2. Contact your credit card company or payment provider; it may take some time before your refund is officially posted.
3. Contact your bank, as there is often a processing period before a refund appears.

If you have completed all the above steps and still have not received your refund, please contact us at {your support email here}.

Sale items

Unless otherwise stated:

• Only regular‑priced items may be refunded.
• Sale, discounted, or promotional items are generally non‑refundable, except where required by applicable law or in the case of damaged/defective products on arrival.

Exchanges

We only replace or exchange items if they are defective, damaged, or incorrect when you receive them.

If you need to request an exchange for the same product:

1. Email us at {your support email here} with your order number, photos, and a description of the issue.
2. Once approved, send your item to: 2859 Sutton Oaks Lane, Vienna, VA, 22181.

Where an exchange is not possible (for example, if a product is out of stock), we may offer a refund or store credit.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you may receive a gift credit for the value of your return once the returned item is received and inspected. A gift voucher or coupon code will then be emailed or mailed to you.

If the item was not marked as a gift, or the gift giver had the order shipped to themselves, we will send the refund to the original purchaser, who will be informed about the return.

Shipping returns

To return your product, please send it to:

Karakoram Organics – Returns
2859 Sutton Oaks Lane, Vienna, VA, 22181

Important points:

• You will be responsible for paying your own shipping costs for returning your item, unless we have confirmed that the return is due to our error (wrong item, damaged on arrival, etc.).
• Shipping costs are non‑refundable. If you receive a refund, the cost of return shipping may be deducted from your refund where applicable.
• Depending on where you live, the time it may take for your exchanged product to reach you can vary.

For higher‑value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item without tracking.

Need help?

For any questions or clarification about refunds and returns, please contact:

Email: {your support email here}

We are here to help ensure your experience with Karakoram Organics is as smooth and reassuring as possible.